Flagstone Question ??
by German Cantu
(San Antonio, Tx )
Mr. David and Mr. Hans,
First of all I want to take the time to write to you in appreciation of your time spent on your extremely helpful website. Taking your time to help others at no charge is something that goes greatly appreciated.
I began a stoneyard business back in late February of 2009 in San Antonio, Tx. My father passed away back in 1996 and always wanted to start a business of this kind here in the states. It took me a while to start it, but with great persistence and dedication, I am glad to say I have the business up and going. With the economy going the way it is, I am pleased to say that I thank the Lord I have made it this far. My wife, three year old son and four month old daughter are my reason to give my 110% efforts. My main priority in my business is customer satisfaction. As long as the customer is happy, I know my business will stay alive. I am a business graduate from the University of Texas at San Antonio and I know that a business depends on the foundation it lays on. I am trying to create a strong foundation for my business, offering great products at great prices, but primarily giving great customer service.
A customer called me and was worried about a peeling off of the flagstone she purchased from me a couple of months ago. I do not lay down the stone or have anyone working in my business offering the service, I strictly sell flagstone. The purpose of this email was to ask of your expertise of why such a thing would happen. I have never gotten a call about
the flagstone peeling off in chunks. She claims that it has a "clay" texture to some of the peeling. I will be going to her residence tommorrow, Sept. 12 to see the issue. I did ask if she had sealed the stone and how long after she did, as she explained to me the next day after it was layed. Would this have something to do with the moisture?? Would this make it peel off in chunks?? If so, is there anything she can use to fix the issue?? She did say that the pieces are not large, but she is concerned.
All my product is imported from a small town in Mexico where the town is known all over northern Mexico for it's historic "Hacienda" style flagstone. This particular color, "Pink Canyon" or "Mexican Rose", is a new color I began to import from another stoneyard in Mexico, of which I am new to. They are located in Del Rio, Tx. Nevertheless, I am trying to find out more on why it would chip off or peel off.
Mr. David and Mr. Hans, again, I am in great appreciation of your expertise and knowledge on flagstone, and hope that you might be able to help me. I have known flagstone my whole life, my father was a doctor in Mexico and our ranch is located only 30 minutes from the biggest stoneyard in Northern Mexico, but I am a little confused about this one. Can it be that it is not strong enough?? Is it a different lithification process which created a less dense stone?? My appreciation goes to your help and assistance, and look foward to learning more from you.
Thank Your Sir,